8 February 1996

Ms. Sonya Bergren, Sales Manager
Best Western Golden Sails Hotel
6285 East Pacific Coast Highway
Long Beach, CA 90803

Dear Ms. Bergren:

On 23-24 Jan your hotel hosted our annual C-17 Quality Assurance/Supporting Program Integrator Supplier Conference. Besides taking care of rooming arrangements for approximately 50 hotel guests, your hotel also provided all the conference amenities as well as the meals.

I wanted to send you this short note to express our appreciation to you and your staff for doing such a professional job in conducting this conference. Every employee I met asked me if there was anything they could do for us and if everything was going well and meeting our expectations. Their positive attitude was contagious and advantageous to the success our conference had.

In particular, though, I want to single out Sonya Bergren, who was my point-of-contact from day one. She is a tremendous asset to your operation. Besides her easygoing personality, she is always a pleasure to talk to on the phone, and tremendously professional. Sonya had everything organized so that the conference came off like clockwork. She was very easy to work with and was more than accommodating in dealing with me--a rookie conference "setter upper"--and patiently dealt with all my questions and concerns, skillfully handling all the details.

Again, thanks to you and your staff for a terrific job!

PATRICK W. HUESTED, Captain, USAF
C-17 Program Integrator