Help and Information : Billing and Payment
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  1. How do I know what price I will pay?

    The price you pay is the per diem rate for the city of your stay, which is determined by the GSA (General Services Administration), plus taxes. You can find out the per diem rates for each city here or at the GSA Policyworks Web site.

  2. Are taxes included in the per diem rate?

    No, taxes are not included as part of the government per diem rate as listed in FTR Amendment 75, effective January 1, 1999. We bill you for the total amount, which is the per diem rate for your city plus taxes. Specific states, including CA, FL, DE, NY, OR, PA, TX, OK, have exemptions of state and local lodging taxes for federal employees on temporary duty; for details click here. You may apply for reimbursement of room taxes as a miscellaneous expense, following standard procedures.

  3. How do I enter my credit card number over the phone?

    Please follow the instructions provided on entering your credit card number over the phone after you submit your request. Remember to have your confirmation number and credit card ready when you call (800) 762-5333.

  4. Is it safe to give my credit card number to TDYPerDiem over the Internet?

    Yes. Here at TDYPerDiem we have made every effort to create a safe and secure environment for credit card transactions over the Internet. Using an encryption technology called SSL (Secure Sockets Layer), we protect your credit card number from being read as it is transmitted over the Internet.

  5. Is the specified price for the hotel room or for each guest in the room?

    The price is for the hotel room. You may have more than one guest in the room; please note, however, that the free amenities and meals included in your per diem rate are available for one guest only.

  6. How many rooms can I reserve?

    You can reserve up to 6 rooms at a time online. If you would like to reserve more than 6 rooms, please call us directly at (800) 762-5333.

  7. How do I make a group reservation?

    Simply follow the same process as when reserving a room for a single guest. However, you can still only reserve up to 6 rooms online. If you would like to reserve more than 6 rooms, please call us directly at (800) 762-5333.

  8. How near to my travel date can I make TDYPerDiem reservations?

    You may make reservations on our Web site up to 48 hours prior to check-in. For reservations less than 48 hours in advance, please call us directly at (800) 762-5333.

  9. How far in advance can I make a TDYPerDiem reservation?

    Currently you can make TDYPerDiem reservations up through December 2000.

  10. How late can I cancel a TDYPerDiem reservation?

    You can cancel your reservation 48 hours prior to the date of arrival without any charge to your credit card. If you cancel your reservation past this time, you may be charged for the first night's deposit.

  11. What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, Diners Club, Discover, and JCB.

  12. In what ways can I provide TDYPerDiem with my credit card number?

    You may either enter your credit card number online when you make your reservation via our secure servers, or call us directly at (800) 762-5333.

  13. I'm reserving multiple rooms; may I charge the rooms reservations to separate credit cards?

    Yes. Simply reserve the rooms separately through our reservation system and change the credit card numbers each time.

  14. May I change the credit card I used to guarantee my TDYPerDiem reservation?

    Yes. You may change your credit card online by visiting our Web site and clicking on the My Account link in the reservation section.


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